With a new service desk, DATEA has managed to improve their service, as well as increase the efficiency of their support staff.

DATEA has developed a customised service desk that suits them just right. With their new platform, all IT support is handled and they deal with more than 300 users. The solution is developed by Blue Dock and based on our service desk framework.

What is a service desk?

Increased efficiency and improved service. These are the two things you get with a service desk. Basically, a service desk is a system that can handle support whether it is IT Support, Facility Management, Canteen Orders, etc.